Monday, July 14, 2008

Off-Shoring/Outsourcing Customer Service Gets Dismal Grades - RetailWire (subscription)


Off-Shoring/Outsourcing Customer Service Gets Dismal Grades
RetailWire (subscription), NJ - 2 hours ago
By Tom Ryan A new survey finds that outsourcing customer service - whether to offshore providers or domestically - typically causes a "significantly ...

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